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Keywords: Satisfacción laboral
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Journal Articles
Are public employees more satisfied than private ones? The mediating role of job demands and job resources
Available to Purchase
Management Research: The Journal of the Iberoamerican Academy of Management (2021) 19 (3-4): 231–258.
Published: 09 August 2021
... a satisfação profissional. Objetivo Este artículo compara la satisfacción laboral en los sectores público y privado y el papel mediador de varias demandas y recursos laborales en la relación entre el sector laboral y la satisfacción laboral. Diseño/metodología/enfoque Basándonos en el modelo Demandas del...
Journal Articles
Empowerment in call centers and customer satisfaction
Available to Purchase
Management Research: The Journal of the Iberoamerican Academy of Management (2021) 19 (2): 143–161.
Published: 07 June 2021
.... El objetivo principal de este estudio es analizar el impacto del empoderamiento estructural (EE) y el empoderamiento psicológico (EP) en la satisfacción del cliente (SC) a través de la satisfacción laboral (SL) de los empleados de un centro de llamadas en Portugal. Diseño/Metodología Los datos...
