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Keywords: Structural empowerment
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Journal Articles
Management Research: The Journal of the Iberoamerican Academy of Management (2025) 23 (1): 90–111.
Published: 25 July 2024
...Catarina Tomé Pires; Genta Kulari; Luísa Ribeiro; Tito Laneiro Purpose This paper aims to explore how nurses stay engaged in their work with the impact of structural empowerment and civility. It delves deeper into how kind, empathetic and respectful behaviours (civility) among colleagues influence...
Journal Articles
Management Research: The Journal of the Iberoamerican Academy of Management (2021) 19 (2): 143–161.
Published: 07 June 2021
...Teresa Proenca; Helena Rodrigues Purpose Call center is a large and growing sector worldwide and is facing important human resource management (HRM) and service challenges. The purpose of this study is to analyze the impact of structural empowerment (SE) and psychological empowerment (PE...
Journal Articles
Management Research: The Journal of the Iberoamerican Academy of Management (2017) 15 (2): 187–206.
Published: 19 June 2017
...Teresa Proenca; Ana Torres; Ana Sofia Sampaio Purpose The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact centers. Design/methodology/approach A questionnaire...
