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Sets out a procedure for recruiting new employees which will guarantee a good fit between the person and the job being filled. Advises recruiters to analyse the job carefully to understand the technical and personal skills the job requires. Underlines the need to update this job profile/description regularly to reflect changes in the job. Outlines how to develop a series of interview questions that reflect all the dimensions of the job. Also explains how to use behavioural questions to probe how the applicant handles tasks/problems in practice. Gives guidance on the interview process, indicating how to handle the interview, the type of information to give candidates, and the clues to look for in the reactions of interviewees to this information. Discusses how to record information about the interview, analyse the performance of the interviewee and make the final selection, including taking up references. Illustrates the advice with brief descriptions of procedures in US companies.

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