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Whilst remaining in the public sector the Post Office has undergone massive changes in terms of its general orientation and structure over the last decade, the latest phase of which is having major implications for workplace management‐labour relations and trade union organisation. Meanwhile, the future prospect of privatisation poses further immense challenges. This paper has the objective of contributing to an understanding of the restructuring of work and industrial relations which has been taking place within the Royal Mail — the letters arms of the Post Office — over the last few years, focusing in particular on the relationship between management organisation and strategies and the dynamics of workplace trade unionism.

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