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Volume 19, Issue 1-2
1 January 1996
This article was originally published in
Management Research News
Management Research News Cover Image for Volume 19, Issue 1-2
Review Article| January 01 1996

Promoting Continuous Improvement: Control Features of Innovative Organisations Available to Purchase

R. Murray Lindsay
R. Murray Lindsay
Professor of Accounting at the University of Saskatchewan, Canada
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6135
Print ISSN: 0140-9174
© MCB UP Limited
1996
Management Research News (1996) 19 (1-2): 53–64.
https://doi.org/10.1108/eb028439

Today the customer is truly king. In what was dreamt about only a short time ago, customers are not only obtaining value priced products, they are of high quality, matched increasingly to their specifications or needs, and accompanied with higher levels of service. “Satisfying the customer” has truly become the maxim of the 1990s for many companies.

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© MCB UP Limited
1996
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