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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529710158283. When citing the article, please cite: Sherrie La Vere, Brian H. Kleiner, (1997), “Practices of excellent companies in the retail industry”, Managing Service Quality: An International Journal, Vol. 7 Iss: 1, pp. 34 - 38.
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© MCB UP Limited
1997
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