Erratum Available to Purchase

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529710158274. When citing the article, please cite: Cynthia L. Mercer, Brian H. Kleiner, (1997), “Practice of excellent companies in the real estate industry”, Managing Service Quality: An International Journal, Vol. 7 Iss: 1, pp. 31 - 33.