Effective human resource management in the credit union industry

Considers the need to focus on the correct utilization of employees in their interaction of customers within the credit union industry. Discusses the common bond issue within unions and the moves towards further relaxation of membership. Looks at the type of employee required by the industry. Covers the concept of outsourcing, recruitment, background checks, coaching, mystery shopping and cross‐selling. Concludes that you should treat staff how you want to treat your customers.