Global trends in managing innovation and quality

Looks at the success of total quality management (TQM) and the principles of completeness. Considers the quality requirements and the performance standards as essential factors within a total quality plan and states that the adaptation of the theory to the particular industry is key to success. Looks at TQM in the medical and legal profession and suggests that the practice of implementation can be helped or hindered by outside influences such as the state of the business and the culture it possesses.