Open figure viewer
Purpose
The article aims to provide a personal view of working in a fast‐food service environment.
Design/methodology/approach
This is an opinion piece written by a professor at SUNY Buffalo's School of Management.
Findings
The author worked undercover as a crew member in one of the “big three” fast food companies, a site particularly rich with good and bad leadership examples which are summarised.
Originality/value
The article provides insightful examples of present employment relations and leadership skills in the American fast‐food industry.
© Emerald Group Publishing Limited
2007
You do not currently have access to this content.
