...Stephen Fox Purpose Hype about information and communication technology (ICT) emphasizes potential positive outcomes; while enabling factors are under‐emphasized and potential negative outcomes are excluded. The purpose of this paper is to broaden the framing of ICT to include enabling factors...

... that are embedded in jobs play a crucial role in making routine operations possible and limiting conflicts (Becker et al., 2005). Business enterprise Business policy Strategic alignment Communication technologies Firms worldwide need accurate and real‐time information to meet the growing...

...Karen L. Middleton; Kent Byus Purpose The purpose of this paper is to examine the influence of Hispanic ethnicity on the adoption and use of information and communication technology (ICT) tools by small‐ and medium‐sized enterprises (SMEs) in a southwestern renewal community (RC). Design...

... within a reasonable span of time. Communication technologies Internet Electronic commerce Productivity rate Puerto Rico Small and medium sized enterprises (SMEs) have found that the solution to their competitive problems and ultimately to obtain profits in today's competitive global...

...Christian Kowalkowski; Per‐Olof Brehmer Purpose The purpose of this paper is to explore how information and communication technology (ICT) is affecting and driving changes in the service processes and customer interfaces of capital goods manufacturers. Design/methodology/approach The research...

... can be contacted at: t.bartram@latrobe.edu.au © Emerald Group Publishing Limited 2007 Empowerment Psychological contracts Employee attitudes Job satisfaction Communication technologies Singapore Contemporary organisations operate in an external environment characterised...

... and measured. The IT group is no exception, it needs to measure quality to better understand these areas of concern. For example, on a report it is more important for the columns to add up than it is for the header to look good. © Emerald Group Publishing Limited 2006 Line managers Communication...