... Limited 2006 Consumer attitudes Customer satisfaction Small to medium‐sized enterprises Internet Sweden Recently, developing a customer driven organisation is among the top priorities of most firms (Donovan and Samler, 1994). The responsibility of firms is how to gather customer...

.... Russell Reynolds Associates (2000) Top 100 Internet Retailers www.stores.org/eng/archives/ootop100int-1.html Trading Standards Institute (2000) Online Shopping Survey TSI, London. 16 © MCB UP Limited 2001 Retailing Electronic commerce Internet Consumer attitudes ...

... is Associate Professor of Marketing, Norfolk State University, Norfolk, VA 23504, USA. TheAcknowledgement: authors wish to thank Dr Patricia Frazer of Norfolk State University and the US Department of Education for funding this study. African-American Consumer Attitudes Toward Domestic and Foreign-made...