Keywords: Exit/voice/loyalty
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Journal Articles
Management Research Review (2024) 47 (11): 1855–1872.
Published: 05 August 2024
... identifications influence commitment and exit/voice/loyalty. Design/methodology/approach To distinguish the effects of the two identities, the author used the mechanism of identity congruence – the gap between identity perceptions and expectations – as an analog of identification. The models of identity gap...

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