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Keywords: Expertise
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Journal Articles
Journal:
Management Research Review
Management Research Review (2016) 39 (1): 115–131.
Published: 18 January 2016
... of the construct. The two models also show that relationship quality does transmit the effect of customer orientation, expertise and information sharing to customer loyalty. But each of these determinants contributed differentially to relationship quality in both models just as trust and satisfaction contributed...
