.... Future research assessing the extent of different middle management roles in health care, in which more empirical data and quantitative analysis is conducted, is encouraged. Practical implications There is a need for top management to establish long-term goals to enhance middle management roles when...

... Health care Working practices Management information systems Cultural historical activity theory Health management information systems The utilization of information technologies (IT) and information systems (IS) have taken different directions due to the demands and needs in various sectors...

... for accomplishing CRM objectives. © Emerald Group Publishing Limited 2011 Customer relationship management Customer service quality Customer satisfaction Customer loyalty Health care Research regarding service quality (SQ) remains popular in the marketing literature. The sustained effort...

... and Sheiner, 2001). Another significant characteristic of the healthcare industry is that most health spending is funded by public sources globally, as healthcare involves a number of economical and ethical issues that do not exist for other industries (Rice, 2001). The public financing of health care...

... Benefits Costs Borrowing Central Government Health care Retirement Biographical Notes ACJoyshnsnothcSiianateSeendPeraeordfeeabsnsodothrs in the Department of Finance, Economics and Accounting, Jacksonville State University, 700 Pelham Road North, Jacksonville, Alabama 36265-1602, USA. Are Other...