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Keywords: Hospitality
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Journal Articles
Journal:
Management Research Review
Management Research Review (2023) 46 (12): 1783–1801.
Published: 14 June 2023
... (direction-giving, empathetic and meaning-making) of managers’ communication are correlated with relatedness; thus, relatedness mediates the association between the three types of language and service quality. Practical implications Hospitality managers are encouraged to enhance psychological relatedness...
