... case (Jaques, 2008). This type of methodology is suitable for a case with multiple dimensions and large spillover. © Emerald Group Publishing Limited 2011 India Terrorism Hotels Brand management Brand image Crisis management Crises, like terrorism, are one‐off events...

...Jehad S. Aldehayyat; Adel A. Al Khattab; John R. Anchor Purpose The purpose of this paper is to understand the use of strategic planning tools and techniques by hotels in Jordan and the nature of its relationship with managers' views of the strategic planning process. Design/methodology...

...Hakan V. Erkutlu; Jamel Chafra Purpose To examine the influence of leadership power bases on subordinates’ job stress at boutique hotels. Design/methodology/approach A total of 400 subjects (20 managers and 380 non‐managerial employees) participated in this study from 20 boutique hotels...

...Hesham A.E. Magd Purpose: This paper contains an evaluation of the results from a survey on ISO 9000 certified hotels in Egypt. This study is focused on factors influencing the choice of the registration agency; problems with registration agencies; satisfaction level with the registration agencies...

... and niche affect the cluster of hotel population and their survivability. The founding of each hotel organization is differently constructed internally and different segments of the hotel population respond heterogeneously to the general process of competition. The findings show how niche and different...