...Hesham A.E. Magd Purpose: This paper contains an evaluation of the results from a survey on ISO 9000 certified hotels in Egypt. This study is focused on factors influencing the choice of the registration agency; problems with registration agencies; satisfaction level with the registration agencies...

...Marjan Pivka; Dusko Ursic Outlines the gap between the theory of the ISO 9000 standard and in reality what it addresses. Considers its influence on competitiveness and presents the findings of a questionnaire of 355 Slovenian businesses involved in such projects. Describes the results of individual...