.... © Emerald Group Publishing Limited 2006 Information industry Flexible organizations Financial services As the global business environment has become more dynamic and complex, competition among companies has become increasingly intense amid ever tighter budget constraints...

...) and the Australian ICT industry been subjected to both new technology and globalization. This declining trend continued into 2002 as seen in a media release from the Australian Information Industry Association showing that redundancies and performance related dismissals were 18 per cent between August 2001...