... collected through a large-scale survey of 700 line managers in Pakistani banks. The data were analysed using structure equation modelling. Findings The empirical results validate all of the study’s hypotheses, including the role of impersonal trust, which partially mediates the relationship between e...

...Patrick V. Jaska; Patrick T. Hogan Purpose The purpose of this study is to determine the extent to which line managers in manufacturing companies value six attributes related to business knowledge and competence in their information technology (IT) personnel. Design/methodology/approach...