... doing so. Thus, this study aims to draw upon the stimulus-organism-response paradigm and theories of emotion regulation to examine how punitive switching costs (PSCs) can evoke negative emotions (NEs) from customers and, consequently, lead to negative behavioral responses in contractual service settings...

... toward positively valenced emotions. Negative emotions have received limited attention relative to positive emotions, and this imbalance has led to a skewed understanding of the relationship between emotions and transformational leadership (TL). Design/methodology/approach The study reviews...

... person’s self-concept (p. 6). Yet, according to this conceptualization, to be characterized as an envious person, he/she must hold a negative emotional state and a negative social comparison. Some researchers distinguished between two types of envy in their conceptualizations, namely, benign...