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Keywords: Perceived electronic performance monitoring
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Journal Articles
Watched, worn out and willing to leave: a dual-path model of privacy invasion, trust and stress in call center employees
Available to Purchase
Journal:
Management Research Review
Management Research Review (2026) 49 (6): 666–684.
Published: 11 May 2026
...Tuan Hai Nguyen; Thinh Thanh Truong Purpose This study aims to investigate how perceived electronic performance monitoring ( EPM ) influences employees’ turnover intention in call-center environments. Grounded in Psychological Reactance Theory and Social Exchange Theory, the study examines three...
