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Keywords: Psychological competence
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Journal Articles
Journal:
Management Research Review
Management Research Review (2023) 46 (12): 1783–1801.
Published: 14 June 2023
..., psychological competence and relatedness correlate with employees’ service quality. Although direction-giving language is correlated with competence, empathetic and meaning-making language are not; thus, competence only mediates the relationship between direction-giving language and service quality. Three types...
