...Sandra Hayes; Brian H. Kleiner Defines the term emotional labour and considers the way staff handle their emotions and how feelings are taken into account in order to react to situations. Looks at the types of role which involve emotional labour and the human cost which can be paid...

...Angela Abell The role of the library in any field is changing and developing. The impetus for change must come from the librarian rather than the employer, whose view of change may be rather narrow. Increasingly the industrial library's role will be close involvement in the organisation's business...

...J.R. Norris The role of libraries and librarians in industry is changing rapidly. This is the Information Age in which information transfer is all‐important. The implications for librarians are that there will be a gradual understanding by others of the importance of the librarian's role. The way...