...Peeraya Thongkruer; Sawat Wanarat Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive...

...@nida.ac.th 12 10 2018 07 01 2019 17 05 2019 26 05 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Human resource management Communication Performance Service Cultural intelligence Call center Cross-cultural competency...

... compared to earlier generations in the workforce. Nevertheless, some dimensions of OCB increased when millennials conducted resource-related job crafting or when they held a career anchor on service. In addition, both of these career development factors were positively correlated with OCB. Research...

...Alexia Mary Tzortzaki Purpose – The purpose of this paper is to propose a new multidisciplinary knowledge management (KM) model for the service sector and to explore its applicability through pilot test research. Design/methodology/approach – Construction and testing of a knowledge-based...

...Jill Feldt HERTIS Information for Industry (IFI) is a service designed to meet the varied information needs of businesses in the Hatfield area. For companies without their own library, it provides access to a team of information specialists and a vital backup service for company librarians...

...Alan Gomersall Through a combination of human skills and computer support systems the Research Library of the Greater London Council (GLC) provides the politician and the professional officer with a highly responsive service. Development has been achieved through constant attention to the changing...

...David King The British Library currently consists of two major operational divisions. The principal part of the library serving industry and commerce is the Science and Technology Division. The range of services comprising this division, e.g. the Business Information Service and the Science...