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Keywords: Service delivery systems
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Journal Articles
Leadership observations of an undercover fast‐food worker
Available to Purchase
Journal:
Management Research Review
Management Research News (2007) 30 (7): 453–459.
Published: 26 June 2007
... have big payoffs. Jerry M. Newman can be contacted at: jmnewman@buffalo.edu © Emerald Group Publishing Limited 2007 Fast foods Service delivery systems Leadership I lead a double life. For the past three decades, I have been a professor at SUNY Buffalo's School of Management...
