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Keywords: Service-centric features
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Journal Articles
Journal:
Management Research Review
Management Research Review (2026) 49 (3): 328–342.
Published: 11 March 2026
...Richard Allen Heiens; Ravi Narayanaswamy Purpose The purpose of this study is to examine the various product-centric and service-centric features and functions found on the websites of European fashion retailers both before and after the onset of the COVID-19 pandemic. Design/methodology...
