...Julian Fares Purpose Of the many ways in which service integration can be improved and evaluated, relationships are considered one of the most theoretically urgent and practically appropriate proxies for integrating service organizations. Considering social networks as a proxy for integration...

...Flavia Braga Chinelato; Cid Gonçalves Filho; Arquimedes Martins Gois Purpose Studies on the negative aspects of consumer–brand relationships have received increasing attention in academia, but most research on this phenomenon is not focused on services. On the other hand, the literature...