... implementation in service organizations. The study involves a questionnaire survey and case studies to understand and build a conceptual framework. The survey is conducted in service organizations in Singapore and is exploratory. The case studies involved three service organizations which implement Six Sigma...

... satisfaction. Practical implications – With many South East Asian countries rapidly becoming centres of technological innovation and Western multinational enterprises developing significant operations in these countries (e.g. Singapore), it is imperative to better understand how Western multinational...

... of a survey of 226 undergraduates from 2 universities across various faculties and looks at each of the sections mentioned above. Concludes that demands grows as aspirations grow. © MCB UP Limited 2001 Singapore Demographics Market research Volume 24 Number 6/7 2001 Biographical Note James...

...James Poon Teng Fatt; Ng Teng Joo Focuses on the way in which design and technology students learn at a secondary school in Singapore. Attempts to understand from the heterogeneous mix of student learning styles the group learning style so that teachers can best adapt their teaching style...

...James Poon Teng Fatt Claims that, in Singapore, there is intense competition among local banks, hence increasing emphasis is being placed on offering a high quality customer service. Investigates how customers choose which banks to use, taking into account factors such as non‐verbal communication...