...Keng‐Boon Ooi; Pei‐Lee Teh; Alain Yee‐Loong Chong Purpose The purpose of this paper is to develop an integrated model of total quality management (TQM) and human resource management (HRM) to elucidate the influence of TQM and HRM practices on knowledge management (KM) activities. Design...

...Nusrah Samat; T. Ramayah; Norizan Mat Saad Purpose The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach Structured...

... and establish a process in place for resolving external customer complaints. © Emerald Group Publishing Limited 2006 Quality Customer satisfaction Total quality management Leadership Culture Total quality management (TQM) emerged in the mid‐1980s in response to Japan's invasion of US...

.... © MCB UP Limited 2003 Total quality management Performance management Human resource management Biographical Notes ,Ebrahim Soltani Research Scholar, Department of Management Science, University of Strathclyde Research interests: Total Quality Management, Human Resource Management...

...Vincent C. Liu; Brian H. Kleiner Looks at the success of total quality management (TQM) and the principles of completeness. Considers the quality requirements and the performance standards as essential factors within a total quality plan and states that the adaptation of the theory...