... (0.021) is small. Virtual banking Customer satisfaction Social interaction Customer services quality Automation A consumer's overall satisfaction with a service provider is closely determined by the satisfaction derived from each individual interaction with that provider because each...

... of the technology acceptance model. Nelson Oly Ndubisi can be contacted at: nelson.ndubisi@buseco.monash.edu.my © Emerald Group Publishing Limited 2006 Virtual banking Customer satisfaction Consumer behaviour Malaysia About a decade and half ago, internet was relatively alien...

... © Emerald Group Publishing Limited 2006 Virtual banking Product design Customer satisfaction Consumer behaviour Malaysia Prior studies on internet banking range from Sathye's (1999) study in Australia, Tan and Teo's (2000) research in Singapore, Hoppe et al.'s...