... of external returns include toll manufacturers, contract manufacturers, sales, direct sales routes, recyclers, and laboratory samples. © Emerald Group Publishing Limited 2006 Process management Supply chain management Returns Waste minimization Corporate social responsibility Problem...

... in such relationships (Cox, 2004). Thus, suppliers may be at fault in not effectively setting up and maintaining the relationship infrastructure i.e. communication channels, points of contact, progress review meetings, contractual responsibilities, value gains, and feedback systems. Distribution management Waste...