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Journal Articles

Uncovering the relationship between customer anger and frontline employees’ recovery performance in the service encounter

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Jia Luo, Yongqiang Li, Yu Che
Journal: Nankai Business Review International
Nankai Business Review International (2021) 12 (2): 236–257.
https://doi.org/10.1108/NBRI-09-2020-0049
Published: 08 June 2021
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Journal Articles

Buyer–seller relationship, sales effectiveness and sales revenue: a social network perspective

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Yu Che, Yongqiang Li, Kim-Shyan Fam, Xuan Bai
Journal: Nankai Business Review International
Nankai Business Review International (2018) 9 (4): 414–436.
https://doi.org/10.1108/NBRI-09-2017-0051
Published: 25 October 2018
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