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Keywords: Perceived threat
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Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2021) 12 (2): 236–257.
Published: 08 June 2021
... and FLEs’ recovery performance. Moreover, the mediating effects of FLEs’ emotional anger and cognitive perceived threat were confirmed. Practical implications Service managers should improve FLEs’ awareness of unconscious emotional contagion and encourage them to shoulder responsibility actively even...
