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Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2019) 10 (2): 233–258.
Published: 15 November 2018
...Miao Sun; Ye Tian; Yufei Yan; Yi Liao Purpose This paper aims to study the mixed after-sales service which simultaneously offers return and replacement services. The authors develop a model to propose what kind of after-sales service the firm should choose and how to make the after-sales service...
