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Keywords: Service industries
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Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2010) 1 (3): 317–337.
Published: 30 July 2010
... relationship management in China's service industry against the background of a transfer economy. It is widely accepted in academic circles that Argyris (1960) first applied the concept of psychological contract. He used the term “psychological work contract” to describe the relation between...
