Managing change to enhance Web‐based services in the Arabian Gulf libraries

An e‐mail survey of seven Arabian Gulf university libraries was conducted in order to ascertain which types of Web‐based services they offer to users. The study specifically looked at the provision of access to Web‐based services such as catalogues, search engines, forms, etc. through the respective library Web sites. Findings showed that almost all libraries are offering Web‐based services to users in one way or the other. This paper also discusses ways to improve and reinforce provision of such Web‐based services, including effective methods of creating awareness and delivering the orientation and training necessary to create a positive environment for change. Finally, the results of the study may be helpful especially to librarians of the Arabian Gulf libraries in enhancing or developing quality web‐based services.