Lessons learned on the knowledge highways and byways

Knowledge Advantage II (Chicago, November 1995), a conference co‐sponsored by the Strategic Leadership Forum and Ernst & Young, was a unique event designed to bring together leading thinkers from the managerial, academic, and consulting communities to explore the principles and applications of knowledge management in organizations. Arian Ward and Victor Leo have extensive experience with these concepts and practices in their respective firms. We offer here their lessons learned as presented at the conference.