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Volume 19, Issue 3
1 March 1991
Planning Review Cover Image for Volume 19, Issue 3
Review Article| March 01 1991

How information power can improve service quality

Timothy R. Furey
Timothy R. Furey
Timothy R. Furey is Managing Partner of Oxford Associates, a Washington, D.C., consulting firm.
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Author & Article Information
Online ISSN: 2377-7613
Print ISSN: 0094-064X
© MCB UP Limited
1991
Planning Review (1991) 19 (3): 24–26.
https://doi.org/10.1108/eb054325

By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement.

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© MCB UP Limited
1991
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