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Volume 21, Issue 3
1 March 1993
Planning Review Cover Image for Volume 21, Issue 3
Review Article| March 01 1993

Business process reengineering at Pacific Bell Available to Purchase

Thomas J. Housel;
Thomas J. Housel
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Chris J. Morris;
Chris J. Morris
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Christopher Westland
Christopher Westland
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Author & Article Information
Online ISSN: 2377-7613
Print ISSN: 0094-064X
© MCB UP Limited
1993
Planning Review (1993) 21 (3): 28–33.
https://doi.org/10.1108/eb054417

The Strategic Information Systems Division of Pacific Bell supports the company's business process reengineeiing (BPR) efforts. The division developed an innovative process‐based cost/value analysis to quantify the costs incurred as well as the value added from the firm's activities. The analysis became an important tool for determining the value of information systems to BPR efforts.

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© MCB UP Limited
1993
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The knowledge advantage
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