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Volume 21, Issue 6
1 June 1993
Planning Review Cover Image for Volume 21, Issue 6
Review Article| June 01 1993

How benchmarking can improve business reengineering Available to Purchase

Theodor Richman;
Theodor Richman
Manager of marketing planning at Xerox Corporation in Rochester, New York.
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Charles Koontz
Charles Koontz
Senior manager with Ernst & Young, based in Cincinnati, Ohio.
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Author & Article Information
Online ISSN: 2377-7613
Print ISSN: 0094-064X
© MCB UP Limited
1993
Planning Review (1993) 21 (6): 26–55.
https://doi.org/10.1108/eb054447

Many managers consider business reengineering and benchmarking as separate avenues to be pursued. However, Xerox manager Theodor Richman tells how to marry the two processes and reap synergistic benefits by combining them into a new methodology for implementing change.

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© MCB UP Limited
1993
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The knowledge advantage
Achieving strategic agility through Economies of Knowledge
Our balkanized organizations
Benchmarking: Knowledge management

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