Managing change in the organisation and layout of Employment Service Jobcentres

Reports on a study undertaken to explore the implications of planned changes to the way client services are organized in Employment Service Jobcentres (ESJs). Surmises that space use measures can be used to improve the layout of ESJs as environments for interfacing job and benefit information with the public. Concludes that information access is the key problem in layout design, and that the study′s methodology may be valuable for other organizations.