.... Design/methodology/approach This paper applies principles of strategic management to the process of planning for residential preservation and growth. The residential context is a golf‐focused gated community located in the mountains of western North Carolina. It uses focus groups as a qualitative means...

... involved the use of focus groups and an online survey of 1,800 building occupants. The findings suggest that the utility of public sector office buildings can be measured using a 22‐item scale comprising four dimensions. The potential applications of the scale and its use in current research are examined...