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Volume 4, Issue 1
1 April 2003
Performance Measurement and Metrics Cover Image for Volume 4, Issue 1
Case Report| April 01 2003

Why do you ask? Reference statistics for library planning

Tord Høivik
Tord Høivik is a Lecturer at Oslo University College, Oslo, Norway.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6925
Print ISSN: 1467-8047
© MCB UP Limited
2003
Performance Measurement and Metrics (2003) 4 (1): 28–37.
https://doi.org/10.1108/14678040310471220

Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been operated by Oslo Public Library since 1998.

Keywords: Library services, Public libraries, Reference libraries
© MCB UP Limited
2003
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