Issues

Note from the publisher

Note from the publisher

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End notes

Standards for health libraries revised

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5th Northumbria International Conference on Performance Measurement in Libraries and Information Services

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Editorial

Editorial

Sandra Parker
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Book Review

Measures for Electronic Resources (E‐Metrics) – Complete Set

John Willemse
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Measuring impact and outcome of libraries

Roswitha Poll
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LibQUAL+TM: preliminary results from 2002

Colleen Cook; Fred Heath; Bruce Thompson; Duane Webster
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Why do you ask? Reference statistics for library planning

Tord Høivik
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Estimating the economic value of library benefits

John Sumsion; Margaret Hawkins; Anne Morris
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Opinion piece

Core thinking

Steve Thornton
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