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Journal Articles

Capturing digital developments through qualitative inquiry

Martha Kyrillidou, Colleen Cook, Sarah Lippincott

Performance Measurement and Metrics (2016) 17 (1): 45–54.

https://doi.org/10.1108/PMM-03-2016-0007

Published: 11 April 2016

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Journal Articles

Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials

Bruce Thompson, Martha Kyrillidou, Colleen Cook

Performance Measurement and Metrics (2009) 10 (3): 212–219.

https://doi.org/10.1108/14678040911014202

Published: 27 November 2009

View article titled, Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials

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Journal Articles

Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+^® Lite” example

Bruce Thompson, Martha Kyrillidou, Colleen Cook

Performance Measurement and Metrics (2009) 10 (1): 6–16.

https://doi.org/10.1108/14678040910949657

Published: 20 March 2009

View article titled, Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example

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Journal Articles

How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

Bruce Thompson, Martha Kyrillidou, Colleen Cook

Performance Measurement and Metrics (2008) 9 (3): 202–215.

https://doi.org/10.1108/14678040810928426

Published: 31 October 2008

View article titled, How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

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Journal Articles

LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, Reinhold Decker

Performance Measurement and Metrics (2008) 9 (3): 216–222.

https://doi.org/10.1108/14678040810928435

Published: 31 October 2008

View article titled, LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

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Journal Articles

LibQUAL+^TM: preliminary results from 2002

Colleen Cook, Fred Heath, Bruce Thompson, Duane Webster

Performance Measurement and Metrics (2003) 4 (1): 38–47.

https://doi.org/10.1108/14678040310471239

Published: 01 April 2003

View article titled, LibQUAL+TM: preliminary results from 2002

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Journal Articles

The maturation of assessment in academic libraries: the role of LibQUAL+

Colleen Cook

Performance Measurement and Metrics (2002) 3 (2)

https://doi.org/10.1108/pmm.2002.27903baa.002

Published: 01 August 2002

View article titled, The maturation of assessment in academic libraries: the role of LibQUAL+

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Journal Articles

The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement

Bruce Thompson, Colleen Cook, Fred Heath

Performance Measurement and Metrics (2000) 1 (3): 165–178.

https://doi.org/10.1108/EUM0000000007216

Published: 01 December 2000

View article titled, The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement

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Capturing digital developments through qualitative inquiry

Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials

Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+^® Lite” example

How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

LibQUAL+^TM: preliminary results from 2002

The maturation of assessment in academic libraries: the role of LibQUAL+

The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement

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