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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14678040210697582. When citing the article, please cite: John Sumsion, (2002), “ISO 2789: whatʼs new in and around the revision?”, Performance Measurement and Metrics, Vol. 3 Iss: 1, pp. 10 - 19.
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2003
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