Issues

Book Review

The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in your Organisation

Keith V. Trickey
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Centred on Learning; Academic Case Studies on Learning Centre Development

Maureen Jackson
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Implementing Digital Reference Services: Setting Standards and Making it Real

Nigel B. Butterwick
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Web Metrics: Proven Methods for Measuring Web Site Success

Daphne Freeder; Janet Chelliah
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Erratum

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Expertise and evidence in the assessment of library service quality

William H. Walters
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Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University

John Crawford
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Editorial

Editorial

Sandra Parker
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Literati Club

Awards for Excellence

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