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Volume 5, Issue 1
1 April 2004
Performance Measurement and Metrics Cover Image for Volume 5, Issue 1
Review Article| April 01 2004

The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles Available to Purchase

Niels Ole Pors;
Niels Ole Pors
Associate Professor at the Royal School of Library and Information Science, Copenhagen, Denmark
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Pat Dixon;
Pat Dixon
Principal Lecturer in the School of Informatics at the University of Northumbria, Newcastle upon Tyne, UK
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Heather Robson
Heather Robson
Lecturer in the School of Arts and Social Science, at the University of Northumbria, Newcastle upon Tyne, UK
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6925
Print ISSN: 1467-8047
© Emerald Group Publishing Limited
2004
Performance Measurement and Metrics (2004) 5 (1): 20–27.
https://doi.org/10.1108/14678040410530359

The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.

Keywords:
Performance measurement (quality), Quality management techniques, Libraries, Leadership, Denmark, United Kingdom
© Emerald Group Publishing Limited
2004
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