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Journal Articles

The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles

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Niels Ole Pors, Pat Dixon, Heather Robson
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2004) 5 (1): 20–27.
https://doi.org/10.1108/14678040410530359
Published: 01 April 2004
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Journal Articles

Developing a criteria‐based quality framework for measuring value

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Pat Dixon, Alison Pickard, Heather Robson
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2002) 3 (1): 5–9.
https://doi.org/10.1108/14678040210429886
Published: 01 April 2002
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